Here are some answers to some of our guests most Frequently Asked Questions. Don’t see the answer to yours? Just email us!
WHERE IS THE CASINO BALLROOM LOCATED?
The Casino Ballroom is located at 169 Ocean Blvd Hampton Beach, NH. We are just 45 minutes North of Boston, MA, 45 minutes south of Portland, ME, and 20 minutes east of Manchester, NH.
HOW MANY PEOPLE WILL BE AT THE SHOW?
The Casino Ballroom has either seated or non-seated shows. The style in which we set the room up for the show is determined by the artist’s preference. If the show is seated our capacity is 1,800 if the show is General Admission (no seats on the dance floor) our capacity is 2,200.
ARE CAMERAS OR TAPE RECORDERS ALLOWED?
Cameras, video recorders, tape recorders or any type of recording device are prohibited inside the venue unless otherwise specified by the artist.
IS THERE PARKING ONSITE?
Yes. The Casino complex has a parking lot. It is located directly behind the Casino and can be accessed from D or F Street. Parking costs vary depending on time of year, the Ballroom does not own, run or set parking prices.
IS THERE GAMBLING AT THE CASINO BALLROOM?
NO. Gambling is illegal in the state of New Hampshire. The word Casino comes from the 19th century definition of "gathering place".
I LOST MY _______ AT THE SHOW, WHAT DO I DO?
Call our box office at 603-929-4100 or email us, we do have a lost and found, however it will take some time to go through it to find what you have lost. Please be patient and we will do our best to help out.
I WANT TO RENT THE CASINO BALLROOM FOR A SOCIAL EVENT, HOW DO I DO THAT?
The Casino Ballroom is a seasonal facility and as a general policy is not available for rent.
HOW DO I FIND OUT ABOUT NEW CONCERTS AT THE CASINO BALLROOM?
There are a few ways. The best way is to sign up for the "Beach Blast" email which is sent out each week. You can also visit www.casinoballroom.com frequently or follow us on social media.
DO YOU SERVE FOOD?
Yes. The Set Break Café serves food such as pizza, wings, sandwiches and more, visit our online menu.
WHAT TIME DOES THE CASINO BALLROOM OPEN?
Unless specifically stated on the event you are attending the doors for all shows at the Casino Ballroom will open at 6pm and the show will begin at 8pm. Please check the events page for your specific event.
CAN I GET BACKSTAGE PASSES OR MEET THE ARTIST AT THE CASINO BALLROOM?
All backstage passes or meet and greets are done through the Artist's representatives. The Casino Ballroom does not hold meet and greets or grant "backstage" passes.
WHERE CAN I GET TICKETS?
Tickets for Casino Ballroom events are solely distributed through our verified ticketing partner Ticketmaster. You can get to all ticketing links through the event pages on CasinoBallroom.com. You can also purchase tickets in person at the box office with no service fees. If you have questions or concerns please don’t hesitate to call our box office at 603-929-4100. Please be aware of secondary (or scalper) ticket sales on knock off sites. If you aren’t at Ticketmaster.com or CasinoBallroom.com you are probably paying too much!
I HAVE A YOUNG CHILD THAT I WOULD LIKE TO BRING TO A CONCERT, DOES HE OR SHE NEED A TICKET?
All patrons at the Casino Ballroom need a ticket, however we do strongly discourage bringing any young children to the Casino Ballroom unless the event is of an all ages nature. Children under 5 will not be permitted into an 18+ show.
WHAT IS THE AGE LIMIT AT THE CASINO BALLROOM?
All shows at the Casino Ballroom are ages 18+ unless specified on the event that you are attending. You must have a federally issued I.D. to enter the Ballroom, this is a state law there are no exceptions. Parents may bring children under the age of 18 but they must remain with them at all times.
I WON TICKETS FROM A RADIO STATION, BUT I CAN'T GO TO THE SHOW. CAN I PUT MY FRIEND'S NAME ON THE LIST INSTEAD?
That is solely up to the radio station, not the Casino Ballroom. Once we have a list from the station we do not make any changes to that list. You need to contact the station to see if they allow changes.
WHY DOES MY TICKET HAVE SEAT AND LOCATION INFORMATION PRINTED ON IT WHEN THE SHOW IS A "GENERAL ADMISSION" SHOW?
Just ignore it. These numbers help prevent counterfeiting and duplication and keep track of ticket inventory.
HOW DOES "WILL CALL" TICKETING WORK?
When you purchase tickets within two weeks of the show date your tickets will be held at the "Will Call" window instead of being mailed to you. The "Will Call" window is located on the Beach side of the venue. Simply present positive identification and the credit card used for payment and the tickets will be handed to you.
IS YOUR VENUE WHEELCHAIR ACCESSIBLE?
Yes. Our staff will escort you to the elevator and facilitate your entrance into the venue.
WHAT ARE THE CASINO BALLROOM BOX OFFICE HOURS?
The Casino Ballroom box office hours change depending on the time of year. Generally the box office is open from 10am to 4pm Monday through Friday. During the summer the box office is open on Saturday and Sunday. The box office has extended hours on show days. The box office is closed during the off season from December to February. We HIGHLY recommend calling before you come 603-929-4100 to make sure we can assist you.
CAN I CHOOSE MY SEATS WHEN I ORDER MY TICKETS?
You can choose your seats online using the Interactive seat map at Ticketmaster.com. For a seated show this will come up automatically. For a general admission show you will just see an open floor seat map. You can also choose your seats when you are purchasing tickets in person at the box office.
WHAT ARE THE DIFFERENT PRICE LEVELS OF SEATS?
For our seated shows we have five tiers of seating. P1 seats include the first five rows in front of the stage. P2 and P3 are reserved seats beyond the first section. P4 are our “High Top Table” seating, they are reserved stools located at high top tables on a riser at the back of the room. P5 or Standing room only tickets are just that, standing room only in the areas near the bars and sides of the room. The Casino Ballroom is a very intimate venue, only 82 feet from the stage to the back of the room. They are all “close” just a matter of preference.
I DIDN'T GET/MISPLACED MY TICKETS. WHAT SHOULD I DO?
If tickets were purchased through the Casino Ballroom box office with a credit card please call the Casino Ballroom at 603-929-4100. If tickets were purchased through Ticketmaster please contact Ticketmaster directly at 617-931-2037.
WHAT IS THE REFUND POLICY?
All sales are final. No refunds unless a show is cancelled.
DOES THE BALLROOM HAVE DRINKS?
Yes. We have four “libation stations” around the interior of the concert venue with a wide range of beer, mixed drinks and wine. Visit our menu for an idea of what we are serving.
DO YOU HAVE A COAT CHECK?
Yes. In the “fringe” season (April, May, October, November) we will offer a coat check on the east wing of the building. Just ask one of our friendly staff members upon your arrival.
ARE YOU HIRING?
We are always accepting applications to keep on file. Please email us your resumé.
CAN I BRING OUTSIDE FOOD/BEVERAGE?
No, outside food and drinks will not be allowed inside the venue.
IS THERE REENTRY?
No, there is no reentry once you have entered the venue and scanned your ticket.
IF A SHOW IS CANCELLED, WHERE/HOW DO I GET A REFUND
Refunds will be available at the point of purchase if a show is cancelled. If you purchased your tickets in person at our box office you will need to return your tickets to the box office for a refund. If you purchased your tickets online through Ticketmaster, your ticket will be refunded automatically if a show is cancelled.